Network Senior Operations Specialist Americas - 16553

WSP is a global leader in engineering and professional services.  We pride ourselves on delivering innovative solutions to our clients and maintaining a robust IT operation to support our employees worldwide. WSPs vast global network is today comprised of over 1,000 offices, 29 data centres, 1,300 data circuits, and used by over 65,000 users.  

POSITION SUMMARY 

To ensure the efficient operation of WSPs internal network services in the AMERICAS Hub, we are seeking a talented and experienced Senior Operations Specialist. This role will be part of the IT Operations team and report to the IT Infrastructure Operations Manager in the designated Hub.  The overall team is dedicated to support IT infrastructure operations which includes network, compute, cloud, and workplace solutions and services.  You will manage and maintain all aspects of network operations with a primary focus on the services within the designated Hub.  

MAIN RESPONSIBILITIES 

Related to network services and infrastructure: 

• Working on highly complex matters and assignments of large scope, impact, and importance. 

• Working with professionals and management to identify opportunities for improvements in people, processes, and technology. 

• Leading team members on the development of methods, techniques, and various analytical approaches. 

• Guiding team members to solve significant problems/issues. 

• Managing, monitoring, and maintenance of day-to-day activities to align with expected service levels. 

• Performing routine and health maintenance. 

• Managing upgrades & performance related activities. 

• Identifying and correcting faults with services and infrastructure. 

• Planning and execution of minor infrastructure moves, adds, changes, and disposals (IMACDs). 

• Execution of business continuity tests. 

• Oversight and support of all related service supplier and/or manufacturer activities. 

• Proactive identification and resolution of issues before they affect service performance. 

• Identifying any improvements that can improve service levels. 

• Engaging in the problem management process. 

• Technical peer review and approvals for all related changes. 

• Support audit and compliance activities. 

• Management and maintenance of related platforms. 

• Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation. 

ACADEMIC AND EXPERIENCE REQUIREMENTS 

The ideal candidate would meet all, or most of the below criteria: 

• Bachelor’s degree in information technology, Computer Science, Engineering, or related field. 

• At least 6-8 years relevant and practical experience in a network operations role. 

• Extensive in-depth knowledge of network services and infrastructure. 

• Vendor certifications not a requirement, proven practical experience preferred. 

• Experience working in large/global enterprise IT with multiple distributed branch/campus sites. 

• Experience of working within ITIL aligned Service Management organisation. 

• Practical experience in managing, operating, and troubleshooting large, complex, multi-vendor networks that include WAN, Wired & Wireless LAN, Perimeter Security, Security Services Edge (SSE), Application Delivery Controllers/ Load Balancing, Cloud Networking, and Remote Access VPN. 

• Experience in managing networks that encompass the following technologies is advantageous: 

• Software-Defined-WAN (preferably Aruba/Silver Peak) 

• Cloud Networking (preferably Microsoft Azure) 

• Cloud-based Internet Security (preferably Zscaler Internet Access) 

• Unified Communications (preferably Microsoft Teams) 

• Remote Access Solutions (preferably Zscaler Private Access & Cisco AnyConnect) 

• Multi-vendor LAN switching (preferably Cisco and Aruba) 

• Multi-vendor wireless LAN (preferably Cisco and Aruba) 

• Next Generation Perimeter firewall technologies (preferably Palo Alto) 

• Application Delivery Controllers & Load Balancing (preferably F5 Networks) 

• Identity and Access Control Policy platform (preferably Cisco Identify Services Engine) 

• Experience in Network Automation and DevOps practices is highly desirable. 

SKILLS/ COMPETENCIES/ OTHER REQUIREMENTS 

• Excellent written and spoken English is required.   

• Competency in French or Spanish is an asset. 

• Excellent interpersonal and communication skills, able to interact with all layers of management. 

• Ability to work with minimal supervision and little to no instructions. 

• Strong leadership and coaching skills. 

• Strong organizational and project management skills, with excellent documentation abilities. 

• Excellent analytical and diagnostic problem-solving skills with the ability of providing solutions to identified problems. 

• Demonstrated experience in understanding and demonstrating compliance with information security requirements. 

• Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations.